RETURNS & REFUNDS
CANCELLATION/14-DAY RETURNS POLICY
MaxBIK Electric Bikes is dedicated towards keeping our customer satisfaction the best it can be. To ensure a quick and simple return or cancellation, please follow our comprehensive guide below:
RETURNS OF UNUSED EQUIPMENT
SALE/REFURBISHED BICYCLE RETURN POLICY
Sale merchandise and refurbished bicycles are sold “as is” and are not eligible for return.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
Used, Undamaged Equipment
Products that show wear
*If non-returnable items are returned without authorization from our Customer Support team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
RETURNS OF DEFECTIVE EQUIPMENT
Defective products are covered by our warranty policy. Contact MaxBIK to get started with a warranty claim.
Before a return is sent, the customer must have written approval of said return from a MaxBIK associate. If a customer sends a return without the written consent of a MaxBIK associate, a refund will not be issued and the customer will have to pay shipping to get the item returned.
If your approved return passes our inspection, you may receive an exchange, store credit, or a refund. Please address your return to:
MaxBIK Electric Bikes
c/o Return - #Order Number
142 Tucker Crescent
Saskatoon, SK S7H3H8 Canada