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RETURNS & REFUNDS


CANCELLATION/14-DAY RETURNS POLICY
MaxBIK Electric Bikes is dedicated towards keeping our customer satisfaction the best it can be. To ensure a quick and simple return or cancellation, please follow our comprehensive guide below:

ORDER CANCELLATION
Cancellation of orders that have already shipped out, or which ship out prior to the cancellation instruction reaching the relevant warehouse employee in time to halt shipment, will be subject to a 20% restocking fee. We can't guarantee that your order cancellation request will reach the shipping warehouse in time to halt the shipment, so please notify us as early as possible of your intention to cancel your order. The best way to notify us would be to email This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible. We will calculate restocking fees on a per-item basis, with regard to whether the cancellation request resulted in the shipment of that particular item being halted. Refunds will be made to whichever payment method placed the order.

RETURNS OF UNUSED EQUIPMENT
Unused bikes, parts, and accessories may be returned within 14 days of your receipt of the products by contacting us through the This email address is being protected from spambots. You need JavaScript enabled to view it. email. To be eligible for a return, the bike must be unused, free from dirt, dust, and be in the same packaging and condition that you received it. The box must be sealed and unopened. Please ship your bike back in its original box. Subject to a 20% restocking fee. Original shipping charges are non-refundable. Customer pays to ship both ways if they wish to do an exchange.

SALE/REFURBISHED BICYCLE RETURN POLICY
Sale merchandise and refurbished bicycles are sold “as is” and are not eligible for return.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
Used, Undamaged Equipment
Batteries
Special orders
Gifted orders
Products that show wear

*If non-returnable items are returned without authorization from our Customer Support team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

RETURNS OF DEFECTIVE EQUIPMENT
Defective products are covered by our warranty policy. Contact MaxBIK to get started with a warranty claim.

Before a return is sent, the customer must have written approval of said return from a MaxBIK associate. If a customer sends a return without the written consent of a MaxBIK associate, a refund will not be issued and the customer will have to pay shipping to get the item returned.

If your approved return passes our inspection, you may receive an exchange, store credit, or a refund. Please address your return to:

MaxBIK Electric Bikes
c/o Return - #Order Number
142 Tucker Crescent
Saskatoon, SK S7H3H8 Canada

*Please notify us as soon as possible after you send your return by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. If possible, please provide a tracking number.

Customer Care

  • Phone(Fax):+1 2365477718
  • Mobile:+1 2367889756
  • Shop Phone:+1 7785372184
  • Email:sales@maxbik.com

Location

Service Center(Shop Address):
104 A 15252 – 32nd Avenue, Surrey, BC V3S 0R7 (Phone: 7785372184)

Company Address:
17238 2ND AVE, SURREY BC, CANADA

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